Information Technology Support Services

Service Request

Resource

Ext.

Loc.

Email

Notes

Computer & network support (except for Datatel/Exchange)

DVC Help Desk

2245

L112

helpdesk@dvc.edu 

Contact the Help Desk for any computer, network or technical needs – from technical troubleshooting to computer installation requests.

Datatel/WebAdvisor and Exchange/Outlook

District Help Desk

1234

DO

01-HelpDesk@DO

The district help desk handles all account and support requests for these services.  

WebCT Support WebCT Admin 2596
2878
ATC105
ATC102
webctadmin@dvc.edu http://www.dvc.edu/technology/webct_help.htm

Technology purchases

Information Technology & Services

2355

ATC101 

proper@dvc.edu

All computer, printer and major technology purchases must comply with standards and go through ITS for purchasing support (http://www.dvc.edu/technology/purchases.htm)

AV services

Schedule and Delivery

2248
2249

L110

cwasmund@dvc.edu

Checkout,scheduling and delivery of AV equipment and media (e.g., LCD projectors, videos/DVDs, laptops, slide projectors, overhead projectors, flipcharts, digital recording devices, tape players, video cameras,  etc.)  A four hour notice is required for a delivery M-Th. All orders for Friday and Saturday must be in by 9:00 p.m. Thursday.

VPN Account

Virtual Private Network

2245

L112

helpdesk@dvc.edu

This resource provides secure access to the internal DVC network from off-campus.

Part-time email account requests

Exchange email

2245

L112

helpdesk@dvc.edu

Viking will be phased out by 1/1/2005.

Media Conference Room reservations

Technology-enhanced meeting room

2240

L151

cwasmund@dvc.edu

This resource is for employee meetings or staff development that requires technology (e.g., computer, video, video-conferencing, satellite, etc.)

Forum  reservations

250 seat theater

2240

L119

cwasmund@dvc.edu

The forum may be scheduled for special events when not being used for classes.  An operator is needed.

Digital Media Studio reservations

Instructional Media Services

2240

L111

cwasmund@dvc.edu

Formerly the preview room, this resource will aid with creation of digital audio/video/graphics for your class and special event presentations. Contact Mark Bradley for assistance.

Video recording off-air

Media Services

2255

L102

evanbav@dvc.edu

Record a program from regular cable TV. A 4 hour notice is required.

Video recording of lecture Media Services 2256 L154 rwoodruff@dvc.edu Request video recording of lectures.

Satellite recording

Media Services

2240

2256

L100

L154

cwasmund@dvc.edu

rwoodruff@dvc.edu

Requests for off-air recordings from CCCSAT, C Band and Ku Band satellite broadcasts require a four hour notice.

Sound Studio, Audio Recording

Media Services

2087

L108

glento@dvc.edu

Production and audio recording services (both digital and analog): live studio recording, editing, reformatting source materials to CD or other digital formats and duplication.  For a list of equipment go to:http://www.dvc.edu/music/hardgear.htm

Record a special event in your classroom

Media Services

2240

L100

cwasmund@dvc.edu

An operator comes to your classroom to record your special event.  A 48 hour notice is required.

Place AV material on reserve

Media Services

2255

L102

evanbav@dvc.edu

Leave a video for students to view in the AV lab.

AV classroom reservations

Media Services

2255

L106

evanbav@dvc.edu

Room for about 25 students to watch a video. 

Website and WebCT development support

Instructional Technology

2878

ATC102

nskapura@dvc.edu

For assistance in creating websites and online courses (http://www.dvc.edu/it). 

Instructional technology support

Instructional Technology

2878

ATC102

nskapura@dvc.edu

For assistance in using technology for instructional purposes (http://www.dvc.edu/it).

Technology planning

Information Technology & Services

2355

ATC101

proper@dvc.edu

The Technology Master Plan is online at http://www.dvc.edu/technology/techplan.htm

 

 

Back to top